About us - The creators of Responza
We are a company that is passionate about customer service and driven by seeing our customers' service centers become sharper, deeper, and more efficient thanks to our product, Responza. Whether our customers are public authorities, exclusive car manufacturers, global furniture chains, or system support, we want to help them improve their customer service.
We are experts in applying knowledge to customer service, and our team has a deep understanding of the technical ecosystem surrounding the contact center, process optimization, and ensuring the business case. We have developed a unique knowledge base, Responza, which has over 10,000 agents across the Nordic countries. Our customers use Responza to improve the customer experience and efficiency in their customer service across channels.
Responza is the result of over 10 years of development of system support for knowledge management best practice. The idea of democratizing knowledge and the mission of making knowledge accessible to everyone was born when the founders of Responza worked on knowledge sharing and process optimization in the public sector on a consulting project in Greenland. They experienced that many opportunities, such as education, depended on whether one was on good terms with the local authority. They wanted to change this and ensure that everyone had access to knowledge.
We are more than a classic software provider because we are also specialists in knowledge management and have unique knowledge about knowledge. Our main mission is to ensure that our customers' knowledge projects are a success - just like all the other knowledge projects we have delivered to date.
