Optimize your knowledge management with Scandinavia's leading Knowledge Management experts.
Knowledge Management is the management and processing of the knowledge you as a company have.
Get advice and information about the Knowledge management process - from start-up fase to in operation. Our Knowledge management consultants are specialists in Knowledge management, whether the project is for the entire organization, human resources or just an FAQ.
This point must ensure efficient and synchronized governance as well as a project delegation with a clear framework and direction.
Determining practices around knowledge and solution management. Planning and detailing are in place. Governance translated into practice with KM routines.
Knowledge sources are identified. Content and content types in the solution are specified, and the collection is mapped and planned. Recipient groups and their use are clarified.
Solution is designed and configured. Article designs have been found and validated against recipient groups. Superuser and knowledge manager are trained.
Ensuring that the knowledge solution is adapted to use and possibly new strategy, new practice or organization - on all channels and interfaces.
Download our requirement specifications and read how we can help
Our KM experts can also assist with implementation of other knowledge solutions than our own system Responza.
We thus have core competencies within the implementation of knowledge in larger CRM systems such as Zendesk, ServiceNow or Salesforce.
Alternatively, an organization has typically tried to make better knowledge sharing via Sharepoint or other types of databases. The challenge is often that these systems fail due to poor knowledge routines and that the employee, as a result, begins to build up their own sources of knowledge. It costs productivity and innovation.
At Postnord customer service, we have made one of the most comprehensive implementations of knowledge in Salesforce in particular.
You can read more about the case here
In fact, analyzes show that most larger organizations have major challenges in sharing knowledge across the organization. Up to 30% of the productive time in a company is spent sharing knowledge that you already have and which should be easily accessible to everyone.
We have helped larger organizations to get their knowledge actively into action. Whether it concerns workflows or, for example, HR and HR processes, such as Novo Nordisk, but implementing knowledge ServiceNow for internal support of HR processes.
If you are about to implement knowledge in your existing systems, get in touch with us and hear about our experiences. We have Scandinavia's strongest Knowledge Management experts who are ready to help.
Download our guide and read about the four essential
principles that make your knowledge project a success.