In the latest release, Responza has got a new reporting platform. We have placed emphasis on creating a solution that provides the best performance and ease of use. In this way, you as a user can get a quick and accurate overview of all business-critical information contained in Responza and thereby give your company the ability to make quick database decisions.
In this blog post, we take a closer look at how the module gives you insight into your company's data and what opportunities it provides.
How does the reportation platform work?
In Responza, we have built our own method of collecting data. We have done this in order to focus on data points that are relevant to best practice Knowledge Management. In practice, this means that data is collected in a Business Intelligence tool called Power BI and from there is readily available for analysis.
The new reporting platform gives you the following three options for data analysis:
Get smarter through your data
With the new reporting platform, you get a perfect starting point for analyzing your company's user behavior on Responza.
In the following, we give some ideas on how you can get the most out of the data contained in Responza using the different types of data analysis.
Unleash your creativity
As you can see, there are plenty of opportunities to analyze and apply data from Responza using the new reporting platform. Therefore, it is obvious to unleash your creativity and find the solutions that use data and support your business in the best way.
Behind Responza is a bunch of eager customer service experts who are passionate about helping to optimize your customer service. We are part of the consulting house Spitze & Co. Within Knowledge Management we are nerds on a whole new level. If you want to be a nerd as well, you can participate in the Danish Knowledge Management forum, or follow us on LinkedIn