RESPONZA KNOWLEDGE
CUSTOMER SERVICE™

  • Collects your answers and knowledge for all channels in one place
  • Europe's strongest knowledge solution for customer centers and online customer service
  • Halving the onboarding time and AHT
  • Increased immediate clarification and professionalisation
  • Make your customer service the company's most important muscle
Responza Knowledge Collects your answers and knowledge for all channels in one place
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Styrelsen for patientsikkerhedKMDJulaBring
SEMLERATPSyddjursErhvervsstyrelsen
UdlændingestyrelsenVolkswagon FinanceSkattestyrelsenPlan- og Landdistriksstyrelsen
Københavns KommuneVurderingsstyrelsenNovo NordiskUdviklings og forenklingsstyrelsen
Udbetaling DanmarkGældsstyrelsenHvidovre KommuneRuter
ToldstyrelsenArbejdermarkedets erhvervssikringIDA ForsikringVergic

Why Responza Knowledge?

Documented positive business case-every time
Documented positive business case
-every time
50 % fasterand better‍training
50 % faster
and better
‍training
28 % reduction in case processing time -fewer errors
28 % reduction in case processing time
-fewer errors
Valued by +200,000 user‍in Europe
Valued by
+200,000 user
‍in Europe
In operation witheffect within‍just 3 weeks
In operation with
effect within
‍just 3 weeks

Our customers typically achieve this after 1 year with Responza Knowledge

  • Up to 40% higher immediate clarification
  • Up to 80% faster training of employees
  • Up to 30% reduction in average handling time
  • Up to 35% increase in self-service and more conversions online
  • Up to 40% increase in both customer satisfaction and employee satisfaction
Responza Knowledge Increase in both customer satisfaction and employee satisfaction

Responza Knowledge is a knowledge system that meets all the requirements for a
knowledge solution and helps your company to provide even better customer service and support.

Download our requirements specification for customer service and support

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Responza Knowledge Enterprise™
‍is a unified knowledge platform for knowledge sharing

Intuitive and easy search
Intuitive and
easy search
​Sophisticated technology that makes it easy to search for knowledge quickly and accurately.
Easy access for knowledge
Easy access
for knowledge
Option to search by keyword and division into categories.
Flexible display options
Flexible display options
Access-controlled display that ensures exactly the knowledge that is needed.
Available on all platforms
Available on all platforms
Responsive design, as out-of-box, is available on all platforms.

Once and for all, Responza Knowledge cracks the code for internal knowledge sharing, so that your collective intelligence is strengthened
Once and for all, Responza Knowledge cracks the code for internal knowledge sharing, so that your collective intelligence is strengthened
‍
-Martine Koehler Andersen, Founder & CEO of Responza Knowledge

Book 30 minutes of free consulting from one of our knowledge experts

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Nothing beats the right guidance and i good answer

Nothing beats the right guidance and a good answer

The core of the good service experience is that the customer gets answers to their questions quickly and efficiently. At the same time, it is crucial that your customers get the same answer, regardless of where and when they contact the organization. ​
Equip yourselves with precisely the knowledge that is relevant for good and effective dialogue.​​

Read how Responza Knowledge helped DLG optimize knowledge sharing in their customer center.

Customer case
Increased productivity
INCREASED PRODUCTIVITY
  • Faster and more solid training
  • Higher clarification
  • Streamlining of workflows
Greater satisfaction
GREATER
SATISFACTION
  • 24/7 access to correct answers from all devices
  • Better possibility for fast and professional service
  • Quick access to context relevant knowledge
Reduced costs
REDUCED
COSTS
  • Reduce average handling time
  • Reduce inquiries on the expensive channels
  • Streamline and streamline email handling
Greater turnover
GREATER
TURNOVER
  • Support for upselling and cross-selling
  • Freeing up resources for selling activities
  • Fast training in new products

How do you succeed with a knowledge solution/Responza Knowledge?

Download our guide and read about the four essential
principles that make your knowledge project a success.

Download success criteriaDownload
Download success criteria
Download

Please enter your contact information
and download our guide

By submitting your information,
you give consent for us to contact you

Thank you for your interest
‍
Download
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