RESPONZA KNOWLEDGE
CUSTOMER SERVICE™

Collects your answers and knowledge for all channels in one place
Europe's strongest knowledge solution for customer centers and online customer service
Halving the onboarding time and AHT
Increased immediate clarification and professionalisation
Make your customer service the company's most important muscle

Responza Knowledge Collects your answers and knowledge for all channels in one place

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Responza Knowledge Customer Service™
‍is a unified knowledge platform for knowledge sharing

Intuitive and
easy search

Sophisticated technology that makes it easy to search for knowledge quickly and accurately.

Easy access
for knowledge

Option to search by keyword and division into categories.

Flexible display options

Access-controlled display that ensures exactly the knowledge that is needed.

Available on all platforms

Responsive design, as out-of-box, is available on all platforms.

Our customers typically achieve this after 1 year with Responza Knowledge

Up to 40% higher immediate clarification
Up to 80% faster training of employees
Up to 30% reduction in average handling time
Up to 35% increase in self-service and more conversions online
Up to 40% increase in both customer satisfaction and employee satisfaction

Responza Knowledge Increase in both customer satisfaction and employee satisfaction

Responza Knowledge is a knowledge system that meets all the requirements for a
knowledge solution and helps your company to provide even better customer service and support.

Download our requirements specification for customer service and support

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Once and for all, Responza Knowledge cracks the code for internal knowledge sharing, so that your collective intelligence is strengthened

Once and for all, Responza Knowledge cracks the code for internal knowledge sharing, so that your collective intelligence is strengthened
‍
-Martine Koehler Andersen, Founder & CEO of Responza Knowledge

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Nothing beats the right guidance and i good answer

Nothing beats the right guidance and a good answer

The core of the good service experience is that the customer gets answers to their questions quickly and efficiently. At the same time, it is crucial that your customers get the same answer, regardless of where and when they contact the organization.
Equip yourselves with precisely the knowledge that is relevant for good and effective dialogue.

Read how Responza Knowledge helped DLG optimize knowledge sharing in their customer center.

Customer case 

How do you succeed with a knowledge solution/Responza Knowledge?

Download our guide and read about the four essential
principles that make your knowledge project a success.

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and download our guide

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you give consent for us to contact you

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Get started with Scandinavia's strongest knowledge management platform

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one of our knowledge experts

Book a demo of Responza Knowledge

RESPONZA KNOWLEDGE
CUSTOMER SERVICE™