Customer case - DLG

Customer service

The challenge
The DLG Group is one of Europe's largest commodity companies and therefore has a large interface in agriculture. Before DLG got its knowledge solution, the organization was divided into different regions. This meant that it was difficult to share knowledge between the various offices in key areas, for example certain types of feed for pigs. The specialist in this field was sat in another office. It was therefore not uncommon for a customer to go through three redirects when they called the service line.

The solution
DLG received a Responza Knowledge solution. The solution aims to ensure that all employees have the same updated knowledge available at hand at all hours of the day, regardless of location.

The result
Today, DLG's customer center is made free of time-consuming redirects, and all employees have access to all the most important information available within the various product areas.


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