Knowledge isn't power, if you can't find it

A company typically forms the framework for a whole lot of knowledge, distributed among different employees and offices, and if you want to make your customer service department a strong and independent muscle, you have to break down these knowledge monopolies.

 

With a good knowledge solution, it is possible to make the customer service department more self-propelled; the operating time is shortened and errors are greatly reduced. However, it requires that one can gather all the relevant information and get the right knowledge distributed to the right person at the right time.

 

Read more about Responza Knowledge in our organization guide and contact us regarding a non-committal meeting so we can talk about how Responza Knowledge can help you.

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Gather your knowledge for all channels in one place

Good knowledge management is essential for all organizations, regardless of industry, sector and size. With Responza Knowledge you can manage, maintain and distribute knowledge to all your channels and employees from one and the same article.

 

Responza Knowledge for

Online FAQ 

  • Help customers and employees to self-help

  • 18% fewer calls after online FAQ were placed on customer's website

  • Ensuring that online content matches the knowledge of the service
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Online FAQ

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Phone

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Email

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Chat

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Chat Bot

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Social Media

I don’t need a lot of information when I search. I want a specific answer to my question, so I can serve our customers quickly and professionally. Responza is the only solution that has done that.

Customer advisor, Danish Business Authority