A good knowledge base makes a difference

A dedicated knowledge platform should be central to everything you do.

 

With  Response Knowledge  you can easily organize and manage all knowledge in your organization in a simple and clear way.

 

Responza is tailored exactly to your needs and can be easily integrated with your existing systems.  In this way, you achieve a standardization and streamlining of responses to your customers across channels and employees.

With Responza you always get the best features and options - regardless of size.

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Online FAQ

With Responza  Knowledge  you get a knowledge solution that supports your knowledge management and ensures that all types of knowledge remain dynamic, correct and searchable across entrances. As an organization, you can handle this from one and the same article. One article can thus contain answers to your online FAQ on the website, standard telephone answers for the use of the agents, and chat answers directly to the customer.

  • Help customers and employees to self-help

  • "18% fewer calls after online FAQ were placed on website"  

  • Ensuring that online content matches the knowledge of customer service 

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Telephony

  • Accurate validated answers to telephone service

  • Standardization of customer service across employees  

  • Increase in immediate clarifications (FTR)

  • "22% fewer redirects to experts"  

  • Reduction in average handling time (AHT)

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Email

  • Standardization of written responses to customers  

  • Effective and validated written communication  

  • Increase in immediate clarifications (FTR)

  • Reduction in average handling time (AHT)  

  • Automatic answering of emails with AI based contact form

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Chat

  • Accurate and validated chat response  

  • Quick handling of queries  

  • Retain customers on the digital channel  

  • "38 percent fewer chats to customer center after integration"  

  • Reduction in average handling time (AHT) 

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Chat bot

We have been following chatbots for several years, and the very basic idea of automating customer dialogue is good. With Responza Knowledge you can organize, streamline and distribute your knowledge across channels from one and the same article. In this way, you ensure control over the knowledge that the bot uses - that it is correct and in accordance with knowledge and answers on your other channels.

  • Knowledge-based automation of customer dialogue  

  • Control over the bot and its response  

  • Retain customers on the digital channel  

  • Guide the customer in the right direction, every time

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Social media

  • Support your SoMe presence with knowledge tailored to the medium  

  • Automate customer communication on social media

  • Reduction in average handling time (AHT) 

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Now we are able to use our knowledge with correct, consolidated answers and not just a good guess from an Al bot

- CTO, Norway