Organize and utilize all of your knowledge
A quality knowledge base should be at the heart of everything you do. With Responza, you can easily organize and manage all knowledge in your organization and thus ensure that your customers and employees can get the right answer, at the right time, on the right channel.
Responza Knowledge is a web-based knowledge solution that is intuitive and easy to use for both customers and employees. Unlike the largest American knowledge solutions, Responza was created to handle the Scandinavian languages and work approaches, which makes the knowledge solution unique in relation to search in multiple languages including English, Danish, Swedish, and Norwegian.
With Responza you can gather all your knowledge in one place and ensure that your knowledge is always searchable, updated, and validated. In addition, the knowledge solution can be customized to your needs and can easily integrate with your existing IT systems. This allows you to achieve a standardization and streamlining of responses to your customers across channels and employees.
With Responza you always get the best features and options - no matter the size of your company.
Read more here.
Best of breed
Responza is a dedicated knowledge solution that supports service and integrates with all channels - regardless of technology
Developed by knowledge management experts
Developed in Denmark by leading experts in knowledge management in Scandinavian interaction between all our customers
Compatible with existing infrastructure and is not dependent on switching in call center platform, chat or mail system
Scandinavian based search
The only knowledge solution that searches precisely on the many unique and complex words we have in the Nordic countries. For example, "naturgasaftale" or "støvsuger", which would be two or more words in English
100% web-based cloud solution
Used throughout Scandinavia
Used by organizations throughout Scandinavia within finance, public service and retail
Integrates independently of existing IT environment
Find out if Responza is for you, by trying a trial version for 14 days.