Organize and utilize your total knowledge pool
A quality knowledge base should be at the heart of everything you do. With Responza, you can easily organize and manage all knowledge in your organization and thus ensure that your customers and employees can get the right answer, at the right time, on the right channel.
Responza Knowledge is a web-based knowledge solution that is intuitive and easy to use for both customers and employees.
Unlike the largest American knowledge solutions, Responza was created to handle the European languages and work approaches, which makes the knowledge solution unique in relation to search in especially Northern European languages such as Danish, Swedish, Norwegian, and German as well as English.
With Responza you can gather all your knowledge in one place and ensure that your knowledge is always searchable, updated, and validated. In addition, the knowledge solution can be customized to your needs and can easily integrate with your existing IT systems. This allows you to achieve a standardization and streamlining of responses to your customers across channels and employees.
With Responza you always get the best features and options - no matter the size of your company.
Read more here.
Best of breed
Responza is a dedicated knowledge solution that supports service and integrates with all channels - regardless of technology
Developed by knowledge management experts
Developed in Denmark by leading experts in knowledge management in close collaboration with all our customers
100 % web-based and fully integratable cloud solution
Compatible with existing infrastructure and is not dependent on switching in call center platform, chat or mail system
Search designed for European languages
The only knowledge solution that searches precisely on the many unique and complex words we have in the Nordic countries. For example, "naturgasaftale" or "støvsuger", which would be two or more words in English
Responza is at the forefront of technology and can help you get ready for the next steps in digitization
Used across North Europe
Used by organizations throughout Northern Europe within finance, public service and retail
I don’t need a lot of information when I search. I want a specific answer to my question, so I can serve our customers quickly and professionally. Responza is the only solution that has done that.
Customer advisor, Danish Business Authority
Find out if Responza is for you, by trying a trial version for 14 days.