Whitepapers

What does a knowledge solution need to be able to do, and what does it take to achieve success with your knowledge project?

Whether it is for customer service, case management or something third, your knowledge base must suit your needs. We have compiled the requirements for knowledge solutions we most often encounter, as well as our bids on the four most important success criteria.  

Get really sharp  what you can expect from a real knowledge solution like Responza.

Success criteria

Your organization's guide to simple and effective knowledge sharing

Requirements specification: Case processing and counselling

Requirements specification: Customer service and support

The customer manager's guide to fast and accurate customer service