Organise and empower all your knowledge

A quality knowledge base should be at the heart of everything you do. Poor knowledge management creates lots of problems.

Responza Knowledge is a web-based knowledge solution, which is intuitive and easy to use for customers and employees. Achieve a standardization of answers by using Responza and ensure that customers do not get different answers depending on channel or employee.

We believe that the needs and requirements for a professional service center solution is the same for all our customers. With a Responza solution you always get the best features and possibilities – no matter size. Responza is a pure Cloud solution that runs after few days in your organization and can grow with your customer service success and scale.

More about Responza

  • Intuitive user interface 

  • Responsive design – support all channels 

  • Unique cross search between departments  

  • Feedback function with easy feedback loop 

  • Best practice reporting system  

  • Industry leading search 

  • Language versioning 

  • Real time insights analytics 

  • Frequent releases, offering new and exciting features 

  • Professional and responsive help center  

  • Multibrand support 

  • 100% customer driven innovation

With Responza, you will always get the latest updates, including: 

 

How to implement best practices in your organization

Our implementation concept is developed throughout our years in the business, and functions as a guideline for your to get started.

1

Vision & Organization

2

Knowledge Management

3

Knowledge in the solution

4

Configuration

5

Calibration

With a Responza solution you always get the best features and possibilities.

Responza is a pure Cloud solution that runs after a few days in your organization and can grow with your customer service success and scale.

  • Assimilate gather all of your knowledge in one database

  • Search find exactly what you need with our powerful, intuitive cross-search

  • Receive: instant and accurate responses for employees and customers 24/7

  • Distribution: automated delivery to the right channel every time

  • Innovation: highly visible collaborative system for adding new knowledge

  • Feedback: incorporate user feedback for continuous improvement

  • Security: tiered access for all levels of users levels of users

Responza

as part of an ecosystem

Responza REST API

Use Responza exactly where it provides the most benefit in your organization.

Responza online

Show your knowledge directly to your customers – mobile first.

Responza Reporting

Use your user data for overall reporting via REST API for statistics data.

Responza PDF Service

Get your knowledge as a PDF.

Responza Engage

Chat for the full engagement with your customers.

Get started today!

Let's take the first steps together
Responza Knowledge

En vidensbase bør være central for alt, hvad I gør. 

Spitze & Co A/S

Lyngbyvej 421

2820 Gentofte

Denmark

CVR: 33572042

responza@spitzeco.dk

+45 22 61 91 09

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