Responza AI: Knowledge Management Is the Foundation – AI Turns Your Knowledge into Even Greater Value

Precise. Fast. EU‑based and GDPR‑compliant.

Responza is your Knowledge Management platform. Built on top, the Responza Insight Engine uses AI to turn knowledge into precise answers and clear, actionable summaries.

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Gartner perspective

“By 2025, 100 percent of GenAI virtual customer assistant and virtual agent assistant projects that lack integration to modern knowledge management systems (KM) will fail to meet their customer experience and cost-reduction goals.”
Source: KMWorld (citerer Gartner) (Gartner quote reproduced by a third party; the full report is typically behind a paywall.)

The message is tough but necessary: without a modern Knowledge Management platform, AI initiatives are set up for failure. Responza AI delivers real value by ensuring AI operates on a strong, trusted knowledge base.

More knowledge embedded in your processes

Draft responses generated from your knowledge base

Fast to deploy

From pilot to production in as little as months

Operational value

Better customer responses, reduced AHT, and full control of your channel strategy

Trust, governance, and transparency

AI only creates value if you can trust the answers. That’s why Responza Insight Engine makes every response transparent. Grounded entirely in your knowledge base and open for inspection.

  • Answers with sources (See exactly which knowledge your answers are based on)

  • Roles and access control (Clearly defined permissions—who can see what and who can do what)

  • AI rule set (Define what the AI is allowed to say and do — and what it must not)

  • Employees are not replaced by AI — they are empowered with a new tool to solve their tasks even better

“AI succeeds when knowledge is treated as a product: ownership, governance, and continuous maintenance. Responza Insight Engine ties it all together through operations, rules, and measurement.”Responza best practice – Knowledge + Insight Engine

3 steps to your value‑creating AI solution: From start to a live AI solution in just 2 months


Step 1‍‍

Implement the Responza Knowledge Management platform and take control of your knowledge

Create the knowledge space that both AI and employees need to deliver high‑quality answers.

  • Insightful articles
  • A strong knowledge base
  • Governance of knowledge work

Knowledge platform

Step 2‍‍

Customization of the Responza Insight Engine to ensure AI solutions create real value in your organization

Through a Responza AI project, you are supported by Spitze’s skilled consultants, who tailor the AI solutions to match your specific use case

  • Customization of Knowledge Agents to match your tone of voice
  • Adjustment of the technical setup
  • Optimization of the knowledge base

Configuration

Step 3‍

Live‑test the AI solutions to fine‑tune the final parameters

Users provide the most valuable feedback, which is why we run a live test before moving into production.

  • Collecting user feedback
  • Fine‑tuning parameters
  • Preparing for the production setup

Fine tuning

One platform — three AI solutions

Within the Responza Insight Engine, we bring together three AI products and provide built‑in support for governance, analytics, GDPR compliance, and integrations.

Answering AssistantSummarizerArticle Assistant

Responza AI: Answering Assistant - Generates response drafts based on your knowledge—delivered in your tone and style

Key capabilities

  • Understands the customer inquiry
  • Finds the relevant knowledge
  • Follows your response guidelines
  • Enables users to add implicit knowledge
  • Produces a quality‑checked draft

Responza AI: Summarizer - Enables users to ask questions directly to the knowledge base

Key capabilities

  • Summarizes knowledge across multiple articles
  • Helps with effective searching
  • From questions to knowledge in seconds
  • Ability to combine the knowledge base with an external knowledge source

Responza AI: Article Assistant – supports the creation of new knowledge articles and improves existing ones

Key capabilities

  • Built on your writing style guide, ensuring consistent look and tone across all articles
  • Transforms heavy guides and long documents into articles you can continue to work with
  • Optimizes existing articles, making them clearer, sharper, and more impactful

“We have an entire department working with AI, and we were blown away by how accurate and human‑like the responses from Responza were from day one. Their underlying knowledge management platform has enabled a real ROI for us without any dependency on AI expertise.”
‍
- Director of Customer Service

Why choose Responza’s Answering Assistant?

A Unique Combination

Knowledge base + a robust AI setup = maximum accuracy and minimal maintenance

Multilingual

Handles all written inquiries in any language – from quick emails to complex cases

Flexible Automation

You decide how much the AI responds on its own and when humans should be involved

Technology‑agnostic

We always choose the model that best fits the task – without you having to worry about technical complexity

Prices

Start simple, expand when ROI is clear.

Pay-as-you-go

2 DKK

per answered inquiry

A simple starting point for a pilot and clear ROI. Adapt the model to your actual pricing and setup.

  • Traceability and sources by default
  • Step‑by‑step automation (levels 1 → 5)
  • Scale across teams and languages
  • Enterprise / annual agreement: Contact us

Annual Implementation License

Kickoff, knowledge setup, integration, and go‑live plan. Most customers start with a pilot that proves quality and ROI.

‍Tip: Keep pricing simple on the website – use the demo to differentiate on governance and operations.

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Get Started – Experience AI That Works from Day One

Discover how your organization can deliver faster, better, and more consistent written responses – from day one.

With the Responza Response Assistant, you get:

  • 85% faster response times
  • 30% higher customer satisfaction
  • Consistent answers across all channels
  • Multilingual support at no extra cost
  • Freed‑up resources for higher‑value tasks
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