We are constantly updating Responza both in relation to the functional elements, but also in relation to design, which plays an essential role as well. It is now possible to personalize the structure and layout in Responza, so that it fits exactly your company.
All companies are different and work in different ways, which is why it is important to have a knowledge base with the possibility of self-adaptation.
In the latest update, the design has been improved and the possibility of personalizing design elements added;
As an example, you choose what the front page should show and have the possibility to design both colors, fonts and background so it suits the look of your organization.
Responza is developed in collaboration with you
We make improvements to ensure that Responza delivers knowledge in the best possible way. All improvements are made in collaboration with the customers and with professional consideration that we must ensure:
The right knowledge, in the right place, at the right time
The right knowledge: Search engine optimization - We are constantly working to deliver the most accurate search results so that the user always finds what theyare looking for. We optimize the speed so that the search results are ready in a split second.
In the right place: Knowledge in Responza is available at all times. New and improved layout ensures that the solution works on large and small devices, so we can access Responza when we are sitting at the desk or standing in the workshop with an iPad or working on the commute.
At the right time: Responza is developed to use the latest cloud features so that we ensure that the system is always up-to-speed, that knowledge is available 24/7 without downtime due to updates etc. As an example, our search engine runs in a cluster where all data is replicated, so we make sure that data is available at all times.
Behind Responza is a bunch of eager customer service experts who are passionate about helping to optimize your customer service. We are part of the consulting house Spitze & Co. We nerd Knowledge Management to brand new extremes. If you want to be a nerd, you can participate in the Danish Knowledge Management forum, or follow us on LinkedIn
Behind Responza is a bunch of eager customer service experts who are passionate about helping to optimize your customer service. We are part of the consulting house Spitze & Co. Within Knowledge Management we are nerds on a whole new level. If you want to be a nerd as well, you can participate in the Danish Knowledge Management forum, or follow us on LinkedIn